Frequently Asked Questions

Everything you need to know about your Matteau experience.

What is your return policy?

We offer a 14-day return window for all full-priced items. Products must be in original condition, unworn, and with all tags and hygiene seals attached.

How long does international shipping take?

International orders typically arrive within 5-7 business days via DHL Express. Please note that delivery times may vary depending on your local customs processing.

How do I find my correct size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for our swimwear and choosing your standard size for our resort wear.

Are your materials sustainably sourced?

Yes, we are committed to conscious production. Our swimwear is crafted from recycled nylon, and our apparel utilizes organic cotton, linen, and silk to minimize environmental impact.

Can I modify or cancel my order after it has been placed?

Once an order is confirmed, it is processed immediately by our warehouse. Please contact our customer care team within 30 minutes of purchase to request any changes.

How should I care for my Matteau swimwear?

To ensure longevity, rinse your swimwear in cold water after use and hand wash with a mild detergent. Always dry in the shade and avoid rough surfaces that may snag the fabric.